Returns & Exchanges

Shipping Times - Your order is typically processed within 24-48 hours. Shipping time updates will be on the homepage.

Free Shipping - We offer free shipping for both Canada and the US on orders over $125.00 Cdn

Free Pick up is available at our home studio in Hamilton, On. Once your order has been processed you will receive an email pickup notification and there is a designated pickup box on the porch.

US orders may be subject to local taxes and duties upon clearance of customs. Memento Scents is not responsible for any charges or taxes incurred through customs and/or after the order has been shipped.

Due to the nature of our products all orders will be shipped ground only.

Memento Scents is not responsible for stolen packages or lost items that can be tracked and marked as delivered

RETURNS & REFUND POLICY

Memento Scents is dedicated to providing our customers with high-quality inspiring fragrances. We understand that sometimes you many need to return or exhange your product. We can accept returns or exchanges on unopened products within 30 days of the purchase date. To initiate a return, please contact our customer service team at mementoscents23@gmail.com, include your order number and the reason for the return. Once approved, you will receive instructions on how to send the product back to us.

We are unable to accept returns on opened or used products. If your order arrives damaged, contains an incorrect fragrance or is missing an item (s) please contact us immediately and we will ensure the problem is addressed. It is of utmost importance to us that you have a product you love and enjoy.